Terms and Conditions

This Code of Ethics and Terms of Conditions has been compiled to comply with the HCPC & International Institute for Complimentary Therapists (IICT) Code of Ethics and relates to the standards of practice for

Emma Hall,

Occupational Therapist,

Psychotherapist,

Certified Hypnotherapist,

Certified Reiki Practitioner,

Emotional Freedoms Techniques Practitioner,

Timeline Practitioner,

Breathwork Practitioner,

Ayurvedic Coach,

Silent Counsellor,

Kinesiologist,

Spiritual Life Coach

and Intuitive Intelligence Mentor.
Scope of Work

I am a qualified and certified, OT, Psychotherapist, Hypnotherapist, Reiki Practioner, Emotional Freedom Technique (EFT) Practitioner, Breathwork Practitioner, Ayurvedic Coach, Silent Counsellor, Spiritual Life Coach, Kinesiologist and Intuitive Intelligence Mentor and recognised as a member for Indemnity and Liability insurance with the International Institute for Complimentary Therapies & Balens for all of these modalities and am registered with HCPC (U.K). I combine these modalities for my service as a transformational coach.

I also hold 20+ years of lived experience as a specialist Occupational Therapist. Combining my lived experience with my certified modalities allows me to be able to facilitate and hold a safe space container that you may need as I help guide you through releasing trauma, fears, and limiting beliefs so you can come into your own power.

Terms Defined

Emma Hall: Throughout this Code of Ethics and Terms of Conditions, Emma Hall will refer to herself as Emma Hall, me, I, and/ or we interchangeably.

Client: A person engaging in paid services of the above modalities conducted by Emma Hall
Session: A paid service in any of the above modalities conducted by Emma Hall
Termination: An intentional process by which a session is stopped.

Contract Services

Multiple mentoring/ breathwork sessions provide either through private or group (Services)

My Services are provided to you on the basis of these Terms & Conditions:

You accept the Terms by:

(a) continuing to use the mentoring/ breathwork services

(b) paying for the services of Emma Hall; or

(c) written confirmation that you accept, including by email.

1. Professional and Personal Development
a) I am committed to my own transformational journey by undertaking work that includes but is not limited to:
a. Mentorship
b. Undertaking courses, programs, and/ or other educational studies to develop my own personal and professional development, and
c. Pursuing professional opportunities for growth

2. Inclusion Policy
a) I commit to an ongoing exploration of how I can better include anti-racism, trans and gender diversity, people with disabilities, body equality, and socio-economic diversity in my work.
b) I commit to unpacking my privilege and unconscious biases as a part of my personal, professional, and spiritual development.

3. My responsibilities to my clients
a) I commit to clear and upfront communications with my clients which includes but is not limited to:
i. Initial agreements,
ii. Proper preparations,
iii. Follow ups, and
iv. Integration
b) Seeking to maintain a reasonable workload which includes but is not limited to:
i. Limiting the number of clients I have at any one time to ensure I am holding the appropriate energetic space for each client.
ii. Ensuring I have a reasonable amount of spacing in between each session with a client.
c) I will respect the client’s physical and emotional state where I:
i. Guarantee I will not abuse the client through actions, words, and or silence, and
ii. The therapeutic relationship is maintained where no boundaries are traversed, even outside a scheduled session.
d) I will refer clients to other appropriate and qualified when necessary.
e) Our conversations contain a legal responsibility to me. I will notify the appropriate authorities if:
i. If the client shows any signs of concern and/ or I believe there is a concern for the safety of the client and/ or other person/s.
ii. If I believe on a reasonable belief that the client poses an imminent danger of death or serious physical injury to themselves or others which includes but is not limited to person/s and animal/s.

4. Client obligations and responsibilities
a) The client is obligated to abide by a clear standard of behaviour. The client must not do, or attempt to do anything that is:
i. What I believe to be unlawful
ii. What I believe does not feel aligned with my values and ethics
b) The client is obligated to be respectful and appropriate to me during our session together. If I have reasonable suspicion to believe;
i. Any harassment, threat, intimidation, and/ or offer of inducement is being attempted and/ or is occurring to another person/s and/ or myself, I will abandon and terminate the session with 100% forfeit of the session fee by the client.
ii. Any attempts/ commits an act that is considered an offence under UK or Commonwealth law, which includes but is not limited to sexual disrespect and/ or sexual offences, fraud offences, any other offences (unlawful acts) towards another person/s, me and/or my Site, I will abandon and terminate the session with 100% forfeit of the session fee by the client.
c) If I terminate a session as a result of any of the acts as mentioned in Section 4A, 4B(i) and 4B(ii) of this Code of Ethics, I will make all reasonable attempts to:
i. Inform the client the session is being terminated due to a breach in my Code of Ethics,
ii. List the breaches that I believe/ perceive to be occurring before terminating the session.
iii. Notify the client in writing by sending an email to the email address they used to make the booking, listing the reasons on why I terminated the session and 100% forfeit of the session fee has been activated.
d) The client is not permitted to record our sessions by way of audio and/ or video. If the client wishes to have the session recorded, the recording must be made by me, and the client receives the recording from me. This is regardless of what state/ country you are in that may allow you to obtain such recordings lawfully.

5. Confidentiality

a) Client confidentiality is maintained and observed without exception.

b) I ensure that no client’s information is shared without the client’s explicit informed written consent or as required by law.

c) I ensure that all client records are stored securely and disposed of properly after the lawfully designated time frame.

6. Payment, Plans and Refunds
a) When you book a group of sessions with me our sacred contract begins. I spend valuable time preparing energetically for our time together.
b) Payments for sessions are to be paid in full (unless otherwise specified) before the sessions commence.
c) 1:1 Sessions can be rescheduled at any time up to 72 hours before the designated session time with no financial implications.

d) Rescheduling within the 72 hours results at a forfeit of 100% of the session fees (pro rata). I may at my discretion offer a different date for you..
e) Cancellation within 12 hours of a session will result in a forfeit of 100% of the session fee and session. .
f) Failure to attend a session without any notification via email to staceywebb@outlook.com.au, will result in the forfeit of session fees.
g) In the unlikely event that I am unable to attend, I will contact the client to advise them as much as possible. If the circumstances prevent me from offering an opportunity to reschedule immediately. I will endeavour to rectify this as soon as possible, given the circumstances. Whilst on a package, any holidays or time off booked will be communicated with you the client, and a solution that suits both of us will be discussed.
h) After agreeing to and upong beginning to receive a service, you are no longer entitled to a refund. If you change your mind halfway through a package, please contact me to discuss and we will attempt to negotiate a solution that suits both of us.
i) In the event of a problem occurring, I will work with the client to provide a solution within 7 days of the client notifying me of the problem.

j) For all packages, the sessions are to be used within the allocated time of 3 months. Failure to use the sessions in the allocated time frame means you forfeit any remaining sessions. It is the responsibility of the client to ensure all sessions within a package are booked within the allocated time frame.

k) For all 1:1 member platforms. If there have been no active sessions within Emma Hall within 12 months, your member portal and all its contents will be removed.

l) If a client is experiencing financial hardship and can no longer afford to pay the payments (if on payment plan) please contact me at hello@emmahallhealing.com and I will do my best to support and cater for your situation. Stripe will make 3 attempts to obtain money for your payment plan. If no payment is made on the 3rd attempt, without notifying and making other arrangements with Emma Hall, your plan is automatically cancelled and access to the course is removed until payments resume. No refund is given. If no payment is made on the 3rd attempt for a 1:1 package, without notifying and making other arrangements with Emma Hall, the remainder of your package is cancelled until payments resume. No refund is given for the sessions (and any additional items in the package) that have been already used or committed to.

m) For all group sessions, there are no refunds and they are non-transferable.

n) For all self-paced courses/ programs and masterclasses there are no refunds.

7. Disclaimer

a) It is important that you take full responsibility for your own health. The services Emma Hall provides in her sessions are not a substitute for traditional medical attention, counselling, therapy, or advice from a qualified health care practitioner. It is not intended to be used to treat, diagnose, cure, or prevent any disease or disorder.

b) I acknowledge that Emma is not a psychologist, psychiatrist, or otherwise medically trained. Emma is not medically qualified to assess your physical or mental condition. If you are in any doubt, please seek expert medical advice before using my Services.

c) Professional mentoring and coaching is not counselling, psychotherapy, or psychoanalysis.

d) Professional mentoring and coaching does not deal with the diagnosis or treatment of emotional problems.

e) I do not guarantee or warrant any specific result or benefit to you from the mentoring and coaching.

f) Everyone's healing journey varies from person to person. You acknowledge that no results are guaranteed.

8. Indemnity

a) You are liable for and agree to indemnify me in respect of any loss or liability which we suffer, incur, or are liable for as a result of

(i) any information you give me that is not accurate, up to date, or complete or is otherwise misleading; or

(ii) any breach of these Terms

b) You agree to cooperate with me (at your own expense) in the handling of disputes, complaints, investigations, or litigation that arise as a result of your use of our Services including but not limited to disputes, complaints, investigations, or litigation that arises out of or relates to incorrect information you have given us.

d) the obligations under this clause will survive termination of these Terms.

9. Ethical marketing

I commit to using ethical marketing. Here's my pledge.

I put the person before the sale.

I respect you and your privacy.

I communicate inclusively, truthfully, and clearly.

I will not confuse you or hide information from you.

I take responsibility for my part in changing the marketplace.

I recognize the need to break the cycle of consumerism. I will continuously review my sales and marketing to ensure they benefit the marketplace.

I recognize I need to break the cycle of consumerism. I will continuously review my sales and marketing to ensure they benefit the common good.

10. My Values

Safety: Physical, emotional and cultural safety are key. Intuitive Somatic Mentoring and Coaching is a safe and supportive space where your thoughts, feelings and emotions are all welcome. I’ll be checking in with you each step of the way, to ensure we’re going at the right pace for you and your nervous system.

Trust: Trust between people is built over time. When we have experienced trauma in relationships we earn the right not to trust others. My goal is for us to build a strong working alliance based on clarity, consistency and authenticity so that over time a sense of trustworthiness is established.

Choice: Spritual and transformational Coaching is a co-created space where you are always in control. Any resources I suggest are always an invitation and never a should. You always have control over the session’s focus and pace. Your boundaries (and your no) are always respected, as is your right to end therapy at any time.

Collaboration: I believe in working together in partnership. You’re the expert on you, and you decide how we’ll work together. My approach is adapted to you and your needs. Spritual and transformational Coaching is not about my agenda, issues or needs. It’s about working together so you can achieve your goals.

Empowerment: I believe that knowledge and understanding is an important part of transformational mentoring and coaching. I use psycho-education to help you learn more about your body and mind. I also teach emotional regulation skills and help you find the unique body and mind resources that work for you.

Anti-Opression: I’m committed to ongoing self- reflection and learning as part of an anti-oppressive clinical practice. I continue to work on recognising my implicit biases, power and privilege. I strive for ongoing cultural humility as I focus on listening and learning from all my clients’ lived experiences.